Privacy policy
最後更新日期：2025 年 4 月 16 日
本隱私權政策說明 Fortune Coookie Records（以下簡稱「本網站」、「我們」、「我們的」）在您造訪、使用我們的服務，或從 shop.fortunecoookierecords.com 購物，或以其他方式就本網站與我們聯繫時，如何收集、使用與揭露您的個人資訊。就本政策而言，「您」係指服務使用者，包括顧客、網站訪客或其他資訊受本政策規範的個人。
請您詳細閱讀本政策。
隱私權政策之變更
我們可能會因實務變更、法律或營運需求，不定期更新本政策。我們將會於網站公布更新後的版本，更新「最後更新」日期，並採取法律要求的其他行動。
我們如何收集並使用您的個人資訊
過去 12 個月內，我們從不同來源收集了您的個人資訊。實際收集內容會依據您與我們互動的方式而異。
除下列用途外，我們亦可能用於：
- 與您聯繫、提供與改善服務
- 符合法律義務
- 執行服務條款
- 保護本網站及使用者權益
我們收集的個人資訊
您直接提供的資訊
- 聯絡資訊：姓名、地址、電話、電子郵件
- 訂單資訊：帳單地址、配送地址、付款確認等
- 帳戶資訊：使用者名稱、密碼、安全性問題等
- 顧客服務內容：您在聯絡我們時所提供的資料
※部分功能需要您提供個人資訊，否則可能無法使用。
我們自動收集的資訊（使用資料）
透過 Cookie、像素等技術自動收集的資料，包含：
- 裝置與瀏覽器資訊
- 網路連線資料與 IP 位址
- 您與網站互動的紀錄
我們從第三方獲得的資訊
- 例如 Shopify 提供的商店支援資訊
- 金流合作夥伴提供的付款資訊
- 來自您點擊郵件或廣告時的追蹤技術所收集的資料
我們如何使用您的個人資訊
提供商品與服務
例如處理付款、出貨、退換貨、帳戶管理、通知等。
行銷與廣告用途
例如發送電子報、簡訊、信件，或展示您可能感興趣的商品與內容（如您是 EEA 居民，我們依據 GDPR 第 6 條第 1 項 (f) 項規定的合法利益為基礎進行處理）。
安全與詐欺防範
用於偵測、調查與防止詐欺、非法或惡意行為。您須對您的帳戶資訊保密，若有疑慮請立即聯繫我們。
顧客支援與服務改善
為回應您的需求並維持良好合作關係。
Cookie 使用說明
我們使用 Cookie 來：
- 儲存偏好、支援功能
- 分析網站使用情況
- 改善使用者體驗
- 進行行銷推播與廣告展示
您可透過瀏覽器設定管理 Cookie，但停用後可能會影響網站功能。
此外，我們支援 Global Privacy Control (GPC) 訊號，當您啟用該訊號造訪本網站時，系統將自動視為選擇退出資料分享/針對式廣告的要求。
我們可能揭露的資訊
我們可能在以下情況揭露您的個人資訊：
- 第三方服務提供商（如 IT 支援、金流、物流等）
- 行銷或商業合作夥伴
- 經您授權或要求時
- 公司內部（如子公司或關聯企業）
- 法律或業務必要情況下（例如合併、破產、調查）
過去 12 個月我們可能揭露的資訊類別包括：
- 識別資訊、訂單與帳戶資訊、商業資訊、使用紀錄、IP 位置、地理位置資訊等
※我們不會在未經同意的情況下揭露敏感個資或用於推斷個人特徵。
第三方網站與連結
我們的網站可能包含第三方網站的連結。我們不對這些網站的隱私政策、安全性或內容準確性負責，使用前請您先行查閱。
兒童資料
本服務不針對兒童。我們不會蓄意收集 16 歲以下孩童的資料。如有疑慮請與我們聯絡以要求刪除。
資訊安全與保留
雖我們採取合理措施保障您的資料安全，但無法保證絕對安全。傳輸中資料可能不具加密保護。
我們保留資料的時間視下列因素而定：
- 帳戶維護
- 法律義務
- 解決爭議或履行合約
您的權利
依據您所在地法律，您可能擁有下列權利（部分權利視情況而定）：
- 查閱／知情權
- 刪除權
- 更正權
- 資料攜帶權
- 拒絕銷售或分享資料
- 限制處理權
- 撤回同意
- 申訴權
- 管理通訊偏好設定（取消訂閱行銷信）
行使權利時，我們可能需要您提供身份驗證資訊。您也可指定授權代理人代您提出請求。
投訴與聯絡方式
若您對我們如何處理資料有疑慮，請聯絡我們。如不滿意回應，您可向所在國的資料保護機關提出申訴。
國際資料處理
您的資料可能在您居住地以外地區進行儲存與處理。若資料從歐洲傳輸至其他地區，我們將使用標準合約條款（SCC）等機制以確保資料安全。
聯絡我們
若您對本政策或您的個資有任何疑問，或欲行使權利，請透過以下方式與我們聯繫：
📧 fcr.customer@gmail.com
依據適用資料保護法，若無另行聲明，我們即為您個人資料的資料控管者。
Last updated: April 16, 2025
This Privacy Policy describes how Fortune Coookie Records (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from shop.fortunecoookierecords.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, e-mail address and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at fcr.customer@gmail.com
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.